Refunds & Returns

Last updated September 11, 2026

Almost everything we make is custom and built to order, so this is how refunds work.

Before we start

Changed your mind? Cancel any time before production begins for a full refund. Just email us with your order reference and we'll take care of it.

Custom & personalized items

Because items are made to your specs (colors, text, photos, sizes), they can't be resold. Once we've started production, custom orders are generally non-refundable. If you're unsure about anything, reach out before you order and we'll help you get it right.

If something's wrong

If your order arrives defective, damaged, or materially different from what you ordered, we'll remake it or refund it, whichever you prefer. Let us know within 7 days after delivery and include a photo of the issue.

Check your personalization

Review the name, spelling, contact text, colors, size, and quantity in your preview and cart. If you spot a mistake after paying, contact us immediately. We can change it while production has not started. If we print something different from your approved order, the remake-or-refund policy above applies.

Damaged shipments

Keep the packaging and send a photo of the damage with your order reference. We will help resolve the damaged item through the remake-or-refund process.

Sales tax

Refunds include applicable sales tax collected on the refunded amount.

How to request a refund

Email hello@juanstopshop.me with your order reference (it looks like JSS-XXXXXXXXXXXX). Approved refunds are returned to your original payment method through Stripe, usually within a few business days.

Shipping

We ship orders across the United States. Shipping is $6 for mailer items or $11 for boxed items. For a cart with several items, we charge the highest shipping rate once. Shipping charges and applicable tax appear before payment. Production time and carrier transit are separate; contact us before ordering for a fixed event deadline.